T’s & C’s

About Us

As an award-winning wholesaler we aim to provide a really first class service. If you have any suggestions or comments please email us at sales@motohaus.com.

Copyright

The copyright and the content on this website (including without limitation the text, computer code, artwork, photographs and images on this website) is the copyright of Motohaus Powersports or has been reproduced with the permission of the copyright owner. Reproduction or duplication of any content contained within this website is strictly forbidden. Any breach of copyright will be pursued through the courts.

You may request permission to use the copyright materials on this website by emailing us at: sales@motohaus.com.

Making A Purchase

Making a purchase could not be easier. Go to Buy Online to browse our range, click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on “Order” and you will be asked for the few details that we need to be able to satisfy the order.

We accept credit/debit card payment. Whatever country you are in simply place your order and your card provider will convert the transaction to your own currency.

Shipping And Handling

Shipping costs quoted are for UK Mainland only (excludes Scottish Highlands and Islands). For Off-shore, Europe and Worldwide destinations that are not listed please e-mail or call us on +44 01256 704909 before making a purchase so we can calculate the cost, otherwise your order may be delayed. Mainland orders are charged £6.65 + VAT.

Delivery Schedule

We aim to process your order the same day and ship within 48 hours. If your order is urgent you are advised to contact us on +44 1256 704909 so we can quote you for next day delivery which will be charged accordingly. Small or low value orders are normally despatched by Royal Mail. Larger or high value orders are despatched by courier and will require a signature. We advise when possible that signed for orders are shipped to a business address to avoid delays where you may not be in to sign for a package. For International orders please allow up to 10 working days.

Back Orders

If your item is not in stock we will contact you as soon as possible by e-mail or telephone with the option to back order.

Tax Charges

For orders made from the UK or the European Union 20% VAT is included in our prices. All other orders are VAT free and you should click the exempt button to remove the VAT from the final price.

Credit Card Security

All orders placed using a Credit/Debit Card are securely processed by SagePay and Netbanx.

Netbanx are registered as an online money transfer service, facilitating global payments for their merchant clients. That’s why they comply with the highest industry standards for business practices. NETBANX is proud to belong to and be accredited by the following regulatory and industry organisations:

* PCI DSS – Payment Card Industry (PCI) Data Security Standard (DSS) is a 12 point set of guidelines for transaction security and data protection. NETBANX has achieved their Level 1 certification.

* IMRG Membership – Interactive Media in Retail Group promotes best practices in e-retail, including ISIS (Internet Shopping Is Safe) accreditation.

* SafeBuy – The SafeBuy Assurance Scheme is a code of conduct for web-based retailers covering data protection, transaction security and transparency practices.

* IAMTN – International Association of Money Transfer Networks represents banks, financial institutions, money transfer companies, networks, service providers and other organisations involved in the money transfer industry.

* HMRC – NetBanx is registered as a money services business under HM Revenue & Customs.

Guarantee

We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.

Reaching Us

If you need to reach us, please email us on sales@motohaus.com. Alternatively, you can call on 01256 704909 (International +44 1256 704909) or fax us on 01256 701919 (International +44 1256 704919) or even use snail mail at Motohaus Powersports Ltd, PO Box 7092, Hook, Hampshire, RG29 1TY, UK. As we are a busy wholesaler with a distribution hub operating from the premises we are not open to the public.

Privacy Policy

Our company does not disclose buyers information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ option.

Returns Policy

If you receive any item(s) that is different to that which you ordered, please return it to Motohaus within 7 days from receipt enclosing a covering note. For your protection Motohaus strongly recommend that you use a recorded-delivery service to return the item(s).When we receive the item(s) back we will contact you and offer you the correct product or a full refund within 10 working days (providing the item is in the condition as dispatched to you).

If you receive any item that is damaged or faulty, please return it to Motohaus within 7 days from receipt enclosing a covering note. For your protection we strongly recommend that you use a recorded-delivery service to return the item(s). When we receive the item(s) back Motohaus will contact you and offer you a replacement, repair or a full refund within 10 working days.

If you wish Motohaus to collect incorrect goods, damaged goods or faulty goods please phone us on +44 (0)1256 704909 between 9.00 am to 5.00 pm GMT Monday to Friday (calls are charged at standard rate). Motohaus will then arrange for collection of the goods.

Please note we do not refund shipping costs unless the goods were delivered faulty or incorrectly.

Cancellations (UK Only)

Under the United Kingdom Distance Selling Regulations, UK customers have the right to cancel the contract to purchase an item within seven working days of its delivery.

Remittance Terms

On-Line orders can only be paid for by credit/debit card. If you wish to pay by cheque please send your cheque plus full details of the items you wish to order to Motohaus Powersports Ltd, PO Box 7092, Hook, Hampshire, RG29 1TY, UK .

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