Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please contact us within 30 days of receiving your order. 

Each manufacturer provides a warranty period for their product, if your item is damaged or faulty and is within our warranty policy listed with your product, please go to the Motohaus Returns Material Authorisation (RMA) portal, at http://motohaus.returnsportal.net/.

Create an account and follow the instructions to receive an RMA number (returns number), which is necessary so that we know which technician to send your item to once your product arrives with us. 

Once this has been processed, return the item to Motohaus Powersports Ltd, within 7 days from receipt. For your protection, Motohaus Powersports Ltd strongly recommend that you use a recorded delivery service to return the item(s). When we receive the item(s) we will contact you and offer you the correct product or a full refund within 10 working days, providing the item is in the condition as dispatched to you.

Please note we do not refund shipping costs unless the goods were delivered faulty or incorrectly.

You can always contact us for any return question at hello@motohaus.com.